Here you'll find answers to common questions about our services, treatments, and policies. We're committed to providing you with all the information you need for a comfortable and informed experience.
How may I contact you?
For time sensitive inquiries and reservations, please call/text our phone line at 701.203.3570
For product orders and shipping, please email us at sales@honestrituals.com
For general inquiries, partnerships, and collaborations please email us at hello@honestrituals.com
I need help finding the Spa.
Topanga Canyon Spa
120 N Topanga Canyon Blvd Suite 209, Topanga, CA 90290
We’re located in Pine Tree Circle, facing Kinship Station. You may take the stairwell in front of the Canyon Bistro or The Well Refill to find us on the second floor. You can identify us by the wooden bench and two trees by our front door, and the gorgeous purple Wisteria that’s in bloom Spring + Summer.
Kauai Spa
5-4280 Kuhio Hwy B205, Princeville, HI 96714
We’re located in Princeville Center between the Post Office and Sandwich Isle. You may take the stairwell to the left of Sandwich Isle to find us on the second floor. You can identify us by the wooden bench by our front door.
Your door is locked, what do I do?
If you arrive at either Spa location and the door is locked, it means that our Esthetician and/or Masseuse is still within treatment with their Client. Please make yourself comfortable on our bench and know they will be with you momentarily! If you find yourself waiting over 10-min, please call/text our phone line at 701.203.3570.
How early should I arrive for my appointment?
We expect all Clients to arrive at their appointments within 5-10 minutes of the start of their scheduled appointment time. This allows time for check-in, filling out our Intake Form, and using the restroom.
What should I wear to the spa?
Wear comfortable, loose clothing and shoes that you can easily slip in and out of. Please note our Spas are shoe-less so these will be left at the door. We advise you to come without makeup or jewelry, however, we most certainly can remove makeup and keep jewelry in a safe spot if you’re not able to arrive without.
Are there any health concerns I should inform the spa about?
Yes, please inform your Practitioner and indicate on your Intake Form of any medical conditions, medications, allergies, recent surgeries, or if you’re pregnant. This information helps ensure the best possible treatment outcome.
Can your services be billed to insurance?
In order for your insurance to accept a claim for your service with us, we would need to be a medical-grade spa offering dermatological services. As we are neither, our services cannot be billed directly to insurance. The same applies for the use of FSA and HSA.
What is the cancellation + rescheduling policy?
We understand that extenuating and unexpected circumstances occasionally arise that may impact our Client's ability to show on-time or hold their appointment.
In the event of such circumstances, please call/text our phone line at 701.203.3570 or email us at hello@honestrituals.com
Any cancellation or reschedule made less than 48 hours will be charged the full cost of the scheduled service + 20% gratuity.
Any no-show will be charged the full cost of the scheduled service + 20% gratuity.
What if I am late for my appointment?
We understand that unexpected events can occur (i.e. severe weather, road closures, traffic, personal matters) that may make you late to your scheduled appointment.
Clients who arrive 10-15-min late to their appointment will lose that time from their service.
Clients who arrive over 15-min late, with or without notice will be considered a no-show and will need to book a new appointment to receive treatment. Please know it is of our highest priority to provide the most effective and valuable treatment.
To continue with a service that is cut by 15-min or more compromises its value and effectiveness, which does not meet our standard. Should you ever find yourself running at or over 15-mins late, please call/text us directly at 701.203.3570 so we may assist you.
May I use my phone at the spa?
We encourage you to share your experience so may use your phone! To maintain a relaxing atmosphere for all Clients and guests, our only request is to silence your ringtone.
If an important call comes through, you’re welcome to step out to the front of our Spa and make yourself comfortable on our bench to take your call.
What should I do after my treatment?
Your Esthetician and/or Masseuse will provide post-treatment care instructions specific to your treatment and skin. We generally recommend staying hydrated, eating a nourishing meal, avoiding heavy exercise, limiting sun exposure for at least 24-hours, and getting to sleep before 10:00pm.